We strive to provide high quality legal services and customer service, however, if you have any queries or concerns then please raise them with the person dealing with your matter in the first instance as we will try to resolve problems that you may have with the service provided by us. If the problem is not resolved to your satisfaction, then contact Vanessa Bull- Domican, the firm’s Director, who will discuss the matter with you and if necessary provide you with our complaints procedure.

Should our ‘in-house’ review fail to resolve the issue, you have the right to make a complaint to the Legal Ombudsman.  Their website is www.legalombudsman.org.uk where additional information can be found including procedures.  Alternatively you may contact them at PO Box 6806 Wolverhampton WV1 9WJ, telephone 0300 555 0333 or email enquiries@legalombudsman.org.uk . Complaints must be raised within six months of receiving a final written response from us about your complaint.

Give us a call on 01628 533 444 or email us info@black-law.co.uk